Privacy Policy

This Privacy Policy governs the way Rose of Texas Caregivers LLC collects, uses, maintains, and discloses information collected from users (each, a “User”) of the Rose of Texas Caregivers LLC website (“Site”). This privacy policy applies to the Site and all products and services offered by Rose of Texas Caregivers LLC.

Personal Identification Information 

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except if it may prevent them from engaging in certain Site related activities. 

Non-personal Identification Information 

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about User means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. 

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. 

How We Use Collected Information 

Rose of Texas Caregivers LLC collects and uses Users’ personal information for the following purposes:

• To improve customer service
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience
  • We use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
  • We use feedback you provide to improve our products and services.
• To process payments
  • We use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails
  • We may use the email address to send User information and updates pertaining to their order. It could also be used to respond to their inquiries, questions and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing Your Personal Information

We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Compliance With Children’s Online Privacy Protection Act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Compliance with the California Consumer Privacy Act (CCPA)

This Privacy Statement for Users in California supplements the information contained in the Privacy Policy above. The following Statement is in compliance with the California Consumer Privacy Act (CCPA) and applies solely to Users who reside in the State of California.

Collection of Personal and Non-personal Identification Information

We may collect the following categories of personal identification information from Users: name, email address, mailing address, IP address, telephone number, signature, account name, social security number, driver’s license or other state identification number, passport number and credit card information.

We may also collect non-personal information about Users’ internet activity, including browser name, type of computer and technical information, operating system, internet provider, browsing history, search history and other information regarding a User’s interaction with a website or application.

Third Parties

We sometimes use third-party service providers to help us operate our business on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. However, outside of that, we do not sell, share, rent, trade or disclose your personal information with any third-party companies.

Users provide this information directly to our business or automatically through interaction with our Site. We collect personal identification information for the business and commercial purposes described in the “How we use collected information” section above.

Right to Access Your Personal Information

You have the right to access the personal information we hold about you. You also have the right to request a copy of the personal information we hold. If you want to access this data, send a description of the information you want us to share to:

Rose of Texas Caregivers LLC

[email protected]

Personal information does not include “publicly available” information. Publicly available information is not covered by the CCPA.

Right to be Forgotten

At any time, you may contact us at Rose of Texas Caregivers LLC, [email protected] to request that we delete all personal data. Users are, however, individually responsible for ensuring that their personal data is deleted from other sources.

Right to Non-discrimination for Exercise of Privacy Rights

Users have the right to refuse to supply personal identification information without the risk of discrimination, except that it may prevent you from engaging in certain Site related activities.

Do-not-track (DNT) Requests

At this time, we do not currently respond to “do-not-track” requests from our Users’ browsers.

Do Not Sell My Personal Information

We do not sell, trade or rent Users personal identification information to others and have not done so in the past 12 months. However, Users can still opt-out and request that we not sell their personal information in the future by emailing your request to Rose of Texas Caregivers LLC, [email protected].

Compliance with the General Data Protection Regulation (GDPR)

This Privacy Notice for Users in the European Union (E.U.) supplements the information contained in the Privacy Policy above. The following Notice is in compliance with the General Data Protection Regulation (GDPR) and applies solely to data subjects (“Users”) who reside in the E.U.

Rose of Texas Caregivers LLC is the data controller for the personal information Users provide. For general data protection queries, please get in touch with us at Rose of Texas Caregivers LLC, [email protected]. For further information please visit [email protected] at  Rose of Texas Caregivers.

GDPR Data Protection Rights

Users have eight (8) rights under the GDPR. Every User located in the E.U. is entitled to the following data protection rights:

• Right to be informed: Anyone processing a User’s personal data must make clear what data is being processed, why and who else this data may be shared with.
• Right to access: Users have the right to see what personal information is being held.
• Right to rectification: A user’s data must be able to be corrected or amended if incorrect information is being held by the company.
• Right to erasure: Also called the “Right to be Forgotten,” this right dictates that, at any time, Users may contact us at Rose of Texas Caregivers LLC, [email protected] to request that we delete all personal data.
• Right to restrict processing: Users have the right to request a temporary halt to the processing of personal data, such as in the case of data being corrected or a dispute in a legal case concluded.
• Right to data portability: Users may request any personal data supplied to the company be provided back to them in a simple, structured and machine-readable format.
• Right to object to processing: A User has the right to object to any further data processing that falls outside the parameters of the primary purpose for which the data was collected.
• Right to avoid automated decision-making: Users may not be subject to any decision based solely on automated processing, including profiling.

When We Collect Personal Data

Rose of Texas Caregivers LLC will only collect and use Users’ personal information in the following circumstances:

• Where you have given us consent to process personal data for a specified purpose
• Where we require your data to perform the contract we shall enter into or have already entered into with you
• Where it is necessary for our legitimate interests or those of a third party, provided your interests or fundamental rights do not legally overrule these
• Where we require your data to comply with a legal obligation

Why We Collect and Store Personal Data

We collect and use Users’ personal data for the purposes listed in the “How we use collected information” section above, provided we have your consent or are otherwise legally empowered to do so.

How You Provide Consent

Users provide consent by filling out contact forms on our Site. We store all collected information indefinitely. We use this information for marketing purposes, to contact Users about our services.

Transferring Data Internationally

Rose of Texas Caregivers LLC is a U.S.-based company located outside of the European Economic Area (EEA).  During all international data transfers, we will comply with the Data Protection Act 1998. Our collection, storage and use of personal data collected from Users in the E.U. will be governed by the GDPR practices outlined in this Privacy Notice.  By using our Site and providing your consent, you also consent to the transfer of your personal data to data processors located in countries outside the EEA.

Withdrawing Your Consent

Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us at Rose of Texas Caregivers LLC, [email protected]. If you have provided consent for your details to be shared with a third party and you wish to withdraw this consent, please contact the third party directly to do so.

Changes to This Privacy Policy

Rose of Texas Caregivers LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

HOW WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION:

Described as follows are the ways we may use and disclose health information that identifies you (Health Information, or PHI). Except for the following purposes, we will use and disclose Health Information only with your written permission. You may revoke such permission at any time by writing to us and stating that you wish to revoke permission you previously gave us.

• Treatment. We may use and disclose Health Information for your treatment and to provide you with treatment-related health care services. For example, we may disclose Health Information to doctors, nurses, technicians, or other personnel, including people outside our office, who are involved in your medical care and need the information to provide you with medical care.
• Payment. We may use and disclose Health Information so that we may bill and receive payment from you, an insurance company, or a third party for the treatment and services you received. For example, we may give your health plan information so that they will pay for your treatment. However, if you pay for your services yourself (e.g. out-of-pocket and without any third party contribution or billing), we will not disclose Health Information to a health plan if you instruct us to not do so.
• Health Care Operations. We may use and disclose Health Information for health care operation purposes. These uses and disclosures are necessary to make sure that all of our patients receive quality care and to operate and manage our office. For example, we may use and disclose information to make sure the care you receive is of the highest quality. Subject to the exception above, if you pay for your care yourself, we also may share information with other entities that have a relationship with you (for example, your health plan) for their health care operations.
• Appointment Reminders, Treatment Alternatives and Health Related Benefits and Services. We may use and disclose Health Information to contact you and to remind you that you have an appointment with us. We also may use and disclose Health Information to tell you about treatment alternatives or health-related benefits and services that may be of interest to you. We will not, however, send you communications about health-related or non health-related products or services that are subsidized by a third party without your authorization.
• Individuals Involved in Your Care or Payment for Your Care. When appropriate, we may share Health Information with a person who is involved in your medical care or payment for your care, such as your family or a close friend. We also may notify your family about your location or general condition or disclose such information to an entity assisting in a disaster relief effort.
• Research. Under certain circumstances, we may use and disclose Health Information for research. For example, a research project may involve comparing the health of patients who received one treatment to those who received another, for the same condition. Before we use or disclose Health Information for research, the project will go through an approval process. Even without approval, we may permit researchers to look at records to help them identify patients who may be included in their research project or for other similar purposes, as long as they do not remove or take a copy of any Health Information.
• Fundraising and Marketing. Health Information may be used for fundraising communications, but you have the right to opt-out of receiving such communications. Except for the exceptions detailed above, uses and disclosures of Health Information for marketing purposes, as well as disclosures that constitute a sale of Health Information, require your authorization if we receive any financial remuneration from a third party in exchange for making the communication, and we must advise you that we are receiving remuneration.
• Other Uses. Other uses and disclosures of Health Information not contained in this Notice may be made only with your authorization.

SPECIAL SITUATIONS:

• As Required by Law. We will disclose Health Information when required to do so by federal, state or local law.
• To Avert a Serious Threat to Health or Safety. We may use and disclose Health Information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Disclosures, however, will be made only to someone who may help prevent the threat.
• Business Associates. We may disclose Health Information to our business associates that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. For example, we may use another company to perform billing services on our behalf. All of our business associates are obligated to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract.
• Organ and Tissue Donation. If you are an organ donor, we may use or release Health Information to organizations that handle organ procurement or other entities engaged in procurement; banking or transportation of organs, eyes, or tissues to facilitate organ, eye or tissue donation; and transplantation.
• Military and Veterans. If you are a member of the armed forces, we may release Health Information as required by military command authorities. We also may release Health Information to the appropriate foreign military authority if you are a member of a foreign military.
• Workers’ Compensation. We may release Health Information for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illness.
• Public Health Risks. We may disclose Health Information for public health activities. These activities generally include disclosures to prevent or control disease, injury or disability; report births and deaths; report child abuse or neglect; report reactions to medications or problems with products; notify people of recalls of products they may be using; a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; and the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.
• Health Oversight Activities. We may disclose Health Information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.
• Lawsuits. If you are involved in a lawsuit or a dispute, we may disclose Health Information in response to a court or administrative order. We also may disclose Health Information in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
• Law Enforcement. We may release Health Information if asked by a law enforcement official if the information is:
  • (1) in response to a court order, subpoena, warrant, summons or similar process
  • (2) limited information to identify or locate a suspect, fugitive, material witness, or missing person;
  • (3) about the victim of a crime even if, under certain very limited circumstances, we are unable to obtain the person’s agreement;
  • (4) about a death we believe may be the result of criminal conduct;
  • (5) about criminal conduct on our premises; and
  • (6) in an emergency to report a crime, the location of the crime or victims, or the identity, description or location of the person who committed the crime.
• Coroners, Medical Examiners and Funeral Directors. We may release Health Information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We also may release Health Information to funeral directors as necessary for their duties.
• National Security and Intelligence Activities. We may release Health Information to authorized federal officials for intelligence, counter-intelligence, and other national security activities authorized by law.
• Protective Services for the President and Others. We may disclose Health Information to authorized federal officials so they may provide protection to the President, other authorized persons, or foreign heads of state, or to conduct special investigations.
• Inmates or Individuals in Custody. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release Health Information to the correctional institution or law enforcement official. This release would be if necessary:
  • (1) for the institution to provide you with health care;
  • (2) to protect your health and safety or the health and safety of others; or
  • (3) the safety and security of the correctional institution.

YOUR RIGHTS:

You have the following rights regarding Health Information we have about you:

• Right to Inspect and Copy. You have a right to inspect and copy Health Information that may be used to make decisions about your care or payment for your care. This includes medical and billing records, other than psychotherapy notes. To inspect and copy this Health Information, you must make your request, in writing, to our office.
• Right to Amend. If you feel that the Health Information we have is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for our office. To request an amendment, you must make your request, in writing, to our office.
• Right to an Accounting of Disclosures. You have the right to request a list of certain disclosures we made of Health Information for purposes other than treatment, payment and health care operations or for which you provided written authorization.

To request an accounting of disclosures, you must make your request, in writing, to our office.

Right to Request Restrictions. You have the right to request a restriction or limitation on the Health Information we use or disclose for treatment, payment, or health care operations. You also have the right to request a limit on the Health Information we disclose to someone involved in your care or the payment for your care, like a family member or friend. For example, you could ask that we not share information about a particular diagnosis or treatment with your spouse. To request a restriction, you must make your request, in writing, to our office. We are not required to agree to all such requests. If we agree, we will comply with your request unless the information is needed to provide you with emergency treatment.

Right to Request Confidential Communication. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you by mail or at work. To request confidential communication, you must make your request, in writing, to our office. Your request must specify how or where you wish to be contacted. We will accommodate reasonable requests.

Right to a Paper Copy of This Notice. You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. You may obtain a copy of this notice in our office.

To obtain a paper copy of this notice please request it in writing.

Right to Electronic Records. You have the right to receive a copy of your electronic health records in electronic form.

Right to Breach Notification. You have the right to be notified if there is a Breach of privacy such that your Health Information is disclosed or used improperly or in an unsecured way.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Rose of Texas Caregivers LLC
[email protected]

 

TERMS & CONDITIONS

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

2. Disclaimer

The materials on the Rose of Texas Caregivers LLC website are provided “as is” Rose of Texas Caregivers LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Rose of Texas Caregivers LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

3. Limitations

In no event shall Rose of Texas Caregivers LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Rose of Texas Caregivers LLC’s internet site, even if Rose of Texas Caregivers LLC or Rose of Texas Caregivers LLC authorized representatives have been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4. Revisions and Errata

The materials appearing on Rose of Texas Caregivers LLC web site could include technical, typographical, or photographic errors. Rose of Texas Caregivers LLC does not warrant that any of the materials on its web site are accurate, complete, or current. Rose of Texas Caregivers LLC may make changes to the materials contained on its web site at any time without notice. Rose of Texas Caregivers LLC does not, however, make any commitment to update the materials.

5. Links

Rose of Texas Caregivers LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Rose of Texas Caregivers LLC of the site. Use of any such linked web site is at the user’s own risk.

6. Site Terms of Use Modifications

Rose of Texas Caregivers LLC may revise these terms of use for its web site at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

7. Governing Law

Any claim relating to the Rose of Texas Caregivers LLC web site shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.

UPDATED Nov 22, 2024